Terms & Conditions

These terms govern your use of the DroneOD marketplace. By creating an account or using the service, you agree to them. If you do not agree, please do not use the service.

DroneOD is a marketplace that connects customers with independent, licensed drone operators. We are an intermediary, nothing more. We do not fly drones, we do not supervise or take part in any flight, and we do not provide drone services ourselves. Operators are not our employees or agents. The contract for any drone job is between the customer and the operator.

Before approving an operator we review their identity documents and CAA licence or certificate details, and every operator confirms to us that they hold the correct CAA authorisation and valid public liability insurance for commercial drone work. These checks are made in good faith but are not a guarantee: we cannot warrant an operator's ongoing compliance, competence or safety, and insurance is confirmed by the operator rather than independently verified by us. You should satisfy yourself that an operator is right for your job.

You must be at least 18 years old and provide accurate information. You are responsible for activity on your account and for keeping your sign-in secure.

• Hold and maintain the correct CAA authorisation for the work you carry out.
• Hold valid public liability insurance.
• Fly in line with the Air Navigation Order, the Drone and Model Aircraft Code and all applicable law.
• Provide accurate listing information and deliver the services you accept.

You confirm your licence details are genuine. We may verify them and may suspend listings pending checks.

You agree to provide accurate booking details, ensure safe and lawful site access where needed, and treat operators professionally.

Before you confirm a booking, we show you the key information you need to decide:

• the total price and how it is worked out;
• which operator you would be contracting with;
• your cancellation rights, including the cooling-off period set out below;
• how to raise a complaint.

Customers send booking requests and operators choose whether to accept. Payments are processed securely through Stripe. The total price for a job is shown to you before you confirm. DroneOD collects payment on the operator's behalf as their commercial agent, so paying us fully discharges what you owe the operator for the booking. DroneOD charges the operator a commission of up to 20% of the booking value. The customer does not pay this commission separately; it comes out of what the operator receives.

Because you book online, the Consumer Contracts Regulations 2013 normally give consumers a 14-day cooling-off period in which you can cancel for any reason. With services there is an important exception you should understand:

• If you ask an operator to start work within the 14-day period, you are making an express request for the service to begin early.
• By doing so, you acknowledge that you will lose the right to cancel once the service has been fully performed.
• If you cancel after work has started but before it is finished, you must pay a proportionate amount for the work already carried out.

If no work has begun, you can cancel within the 14 days and get a full refund. Refunds go back to your original payment method, normally within 14 days of your cancellation. To cancel, contact us at legal@droneod.com or message the operator. Operators may also set their own terms for changes outside the cooling-off period, for example rescheduling due to weather.

Nothing in these terms removes or reduces the rights you have under the Consumer Rights Act 2015 or other consumer law that cannot be excluded. Where anything here conflicts with those rights, your statutory rights come first.

Reviews must reflect a genuine experience of a real booking. Fake, paid-for or misleading reviews are not allowed, and writing or publishing them is unlawful under the Digital Markets, Competition and Consumers Act 2024. We may remove reviews that break this rule and may suspend accounts behind them.

The marketplace is provided "as is". To the extent permitted by law, DroneOD is not liable for the acts, omissions or services of operators or customers, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

The DroneOD name, brand and platform are owned by us. You may not copy or misuse them. Content you submit remains yours, but you grant us a licence to use it to operate the service.

If something goes wrong, please tell us first. Email legal@droneod.com with the details. We aim to acknowledge a complaint within 5 working days and to give you a full response within 30 days. If your issue is with the drone work itself, the operator is the right party to resolve it, and we will help where we can. If we cannot sort it out together, you keep all of your legal options.

We may suspend or close accounts that breach these terms, the law, or the safety of the marketplace.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms? Email legal@droneod.com.